Refund Policy

To reinforce consistent order handling: Our 30-day no-reason return and exchange program begins on the date an order is delivered. During that period, a customer may request a return without stating a reason or ask for an eligible exchange.

Problems With an Order — As A Standard For Transparent Customer Care

As part of our commitment to accurate customer expectations: Report an item that arrives damaged or defective, an incorrect item, or a missing item promptly. Merchant-paid return shipping applies, and the customer may receive the remedy available under this policy and applicable consumer law.

Exchange and Refund Completion — In Keeping With A Dependable Shopping Experience

In keeping with a dependable shopping experience: An approved exchange is arranged after eligibility is confirmed. For a refund, we inspect the returned merchandise and send the approved amount to the original payment method. Allow 5–10 business days after issuance for the credit to appear; the financial institution controls final posting.

Return Authorization and Shipping — As Part Of Our Commitment To Accurate Customer Expectations

For informed purchasing decisions: Ask customer care for authorization before mailing merchandise. Once approved, we issue the instructions and a prepaid return shipping label. The merchant bears the return cost for a change-of-mind request as well as any quality-issue claim.

Cancellation Before Dispatch — To Make Service Clarity Practical

To make service clarity practical: A cancellation may be requested while the order has not shipped. Once it has left our facility, the return and exchange process in this Refund Policy governs the request.

Condition and Excluded Categories — To Support Careful Policy Administration

As a standard for transparent customer care: For a no-reason return, keep the product, accessories, proof of purchase, and original packaging in a condition suitable for review. Custom-made goods, clearance items or products marked Final Sale, gift cards, and opened intimate or hygiene-sensitive items are not accepted for a no-reason return.

To support careful policy administration: Those exclusions never reduce the customer's rights when merchandise is damaged, defective, incorrect, or missing, or when applicable law requires another remedy.

How to Reach the Merchant — With Straightforward Support In Mind

With straightforward support in mind: Business name: SINCERELYyOURS

To reinforce consistent order handling: Email Support@Sincecxyoure.shop or call 2673496973 for customer care.

For informed purchasing decisions: Business and default return location: 710 Joseph Rd, Hillsborough, NC 27278, US

As part of our commitment to accurate customer expectations: The customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/New_York).