FAQ
To make service clarity practical: The answers below cover common ordering and product-support topics. When an answer is summarized, the corresponding full policy provides the controlling detail.
Is delivery available outside the United States? — As Part Of Our Commitment To Accurate Customer Expectations
With straightforward support in mind: No. We ship only within the United States, and free standard shipping applies to every U.S. order.
Where should I find product-specific care or safety guidance? — To Support Careful Policy Administration
For informed purchasing decisions: Customers should follow the directions, ingredient information, care guidance, and safety notices shown on the applicable product page and packaging.
What currency, cards, and taxes apply? — As Part Of Our Commitment To Accurate Customer Expectations
With straightforward support in mind: Checkout is in USD. Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover may be available, and taxes are collected as required by law.
How quickly is an approved refund posted? — To Reinforce Consistent Order Handling
In keeping with a dependable shopping experience: The refund goes to the original payment method and normally appears in 5–10 business days after issuance.
When should an order leave and arrive? — As A Standard For Transparent Customer Care
To reinforce consistent order handling: Allow 1–2 business days for processing and normally 4–6 business days for standard carrier transit.
What is the return and exchange window? — In Keeping With A Dependable Shopping Experience
As part of our commitment to accurate customer expectations: The 30-day no-reason return and exchange period starts when the order is delivered.
May I stop an order before dispatch? — For Informed Purchasing Decisions
To make service clarity practical: Yes. Request cancellation before shipment; after dispatch, follow the Refund Policy.
Which no-reason returns are excluded? — With Straightforward Support In Mind
To support careful policy administration: Custom-made goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded, without limiting rights for a product problem.
Who covers the cost of sending an approved return back? — To Make Service Clarity Practical
As a standard for transparent customer care: The merchant pays return shipping for no-reason returns and for damaged, defective, incorrect, or missing items by supplying a prepaid label.
How can I follow a shipment? — To Support Careful Policy Administration
For informed purchasing decisions: A tracking number is sent after the parcel ships and may need a short time to activate.
What types of products are sold here? — As A Standard For Transparent Customer Care
To reinforce consistent order handling: The live catalog features skincare essentials, including cleansers, serums, moisturizers, toners and essences, facial masks, and lip care, subject to current availability.
How to Reach the Merchant — In Keeping With A Dependable Shopping Experience
As part of our commitment to accurate customer expectations: Business name: SINCERELYyOURS
As a standard for transparent customer care: Email Support@Sincecxyoure.shop or call 2673496973 for customer care.
To support careful policy administration: Business and default return location: 710 Joseph Rd, Hillsborough, NC 27278, US
In keeping with a dependable shopping experience: The customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/New_York).